VOICE OF CUSTOMER — GrowNest (30 reviews, App Store, 3 competing apps) Top 5 pains 1. "it was fine in the shop and now it's dropping leaves" (11) 2. "I can't tell if I'm overwatering or underwatering" (9) 3. "every blog says something different" (7) 4. "the reminders nag me but never tell me why" (5) 5. "I've killed three of these already" (4) — EARLY SIGNAL: one reviewer, "I'd honestly given up on plants" Top 5 dream outcomes 1. "finally know what's wrong before it's too late" (8) 2. "it just told me: less water, more light. done." (6) 3. "my monstera actually grew a new leaf" (5) ... Recurring words: dropping, yellowing, overwatering, "no idea", nag, finally, survive, confident, "too late", simple Words to avoid: ecosystem, curated, holistic, "plant parent", elevate
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Voice-of-Customer Brief From Raw Reviews
Turn 30+ reviews into a one-page brief of pains, outcomes and objections in the customer's exact words.
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