Three priorities 1. Churn — the jump from 1.1% to 2.4% is the headline, not the 8% growth. Pull the six churned accounts and call two of them by Wednesday. 2. Head of CS — the loop has been stuck in week 3 for three weeks. Raise the comp band by Friday or take the role yourself for six weeks. 3. The two silent enterprise prospects — a three-line note each referencing one specific demo moment, with a closed question. Two decisions you are avoiding - Pulling engineering off roadmap item #3 onto the churn investigation. Cost of waiting: roughly $9k of MRR per week. Make the call: pull them for two weeks. - Whether the CS contractor runs next month's renewal calls. You do not trust her with them; say so by Thursday. The risk nobody is flagging Net of the churn jump, growth is closer to 5% than 8%, and the board deck still says 8%. The question you are not asking Did the churned accounts all come from the March paid campaign? Team line: "This week we find out why six customers left, and nothing on the roadmap outranks that."
- ChatGPT
- Claude
Chief-of-Staff Weekly Briefing
Paste the week's numbers; get three priorities, two avoided decisions and the risk nobody is flagging.
