About this prompt
Bad News Email That Leads With the Plan
When the news is bad, most people write 200 words of apology with the decision buried in the second-to-last paragraph. The reader experiences that as someone who has lost control. This prompt reverses the shape: the subject line states the decision, line one is the new plan, then two reasons, what is already handled, the one thing you need from the reader, and how they will hear from you next — all under 100 words, with at most one "sorry" and only if it is owed.
How to use. Fill in who you are writing to and what they care about, the news itself, the ask, what is already mitigated, and the tone. Paste a sample of your own writing if you want it in your voice. The output includes the two questions the reader is most likely to fire back, each with a one-line answer, so your reply is ready before theirs arrives.
What to change. For a customer rather than a manager, add "offer one concrete make-good" to the structure. For a slip you caused personally, allow the one apology and put it in line two, never line one.
Not a fit. HR, legal or layoff communications, and messages where the decision is still open — this prompt assumes you have decided.
